DanielTems | Liverpool Concierge & Tradesperson Services

DanielTems Concierge Services ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are (Data Controller)

DanielTems Concierge Services is the data controller responsible for your personal data.

Business name: DanielTems Concierge Services
Email: customer@danieltems.com
Phone / WhatsApp: +44 7346 266497
Service area: Liverpool, United Kingdom

If you have any questions about how we handle your data, please contact us using the details above.

2. Information We Collect

We collect personal data when you contact us by phone, WhatsApp, email, or any other channel to request a quote or book a service. The types of personal information we may collect include:

Personal Identification Information:

Full name, phone number, email address

Service-Related Information:

Property address or location, details of the job or task, scheduling preferences

Communication Records:

WhatsApp messages, call logs, email correspondence, coordination notes

Payment Information:

Payment records (we do not store card details; payments are processed externally)

We do not knowingly collect data from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately.

3. How We Use Your Personal Data

Service Delivery: Process service requests, provide quotes, coordinate tradespeople, update you on job progress.
Customer Communication: Contact you regarding your request, follow up after job completion.
Business Operations: Maintain records, manage complaints, improve service quality.
Legal and Compliance: Comply with UK law, prevent fraud.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the basis of: contract performance, legitimate interests, legal obligation, and consent (where applicable, e.g., marketing). You may withdraw consent at any time.

5. Sharing Your Personal Data

We share your data only with:

Tradespeople & service providers assigned to your job (name, phone, address) – necessary to fulfil the service.
Legal authorities if required by law.
Business successors in case of transfer.

We do not sell, rent, or trade your personal data for marketing purposes.

6. How Long We Keep Your Data

Client records: up to 6 years from last service. Payment records: up to 7 years (HMRC). WhatsApp & communication logs: up to 2 years after last contact. After retention, data is securely deleted.

7. Your Rights Under UK GDPR

You have the right to access, rectification, erasure, restriction, data portability, objection, and withdraw consent. To exercise any right, contact customer@danieltems.com or +44 7346 266497. We respond within one month.

8. How We Protect Your Data

We implement technical and organisational measures: access restrictions, secure channels, secure record disposal. While no transmission is 100% secure, we follow industry best practices.

9. Cookies and Website

Our website uses basic analytics cookies that do not collect personally identifiable information. You may disable cookies in browser settings.

10. International Data Transfers

We primarily operate within the UK. If data is transferred outside UK (e.g., via WhatsApp), appropriate safeguards are in place under UK GDPR.

11. Changes to This Privacy Policy

We may update this policy from time to time. The "Last Updated" date will be revised. Please review periodically.

12. Complaints

If you are unsatisfied, contact us first at customer@danieltems.com. You also have the right to lodge a complaint with the ICO: www.ico.org.uk | 0303 123 1113.

13. Contact Us

Email: customer@danieltems.com
Phone / WhatsApp: +44 7346 266497